Frequently Asked Questions
Everything you need to know about your next timeless piece.
What materials are used in Redwood Watches?
We use premium 316L surgical-grade stainless steel, scratch-resistant sapphire crystal, and genuine Italian leather straps to ensure every timepiece lasts a lifetime.
How long does shipping take?
Standard domestic shipping takes 3-5 business days. International orders typically arrive within 7-14 business days, depending on the destination and customs processing.
Are Redwood Watches water-resistant?
Yes, all our watches have a minimum water resistance rating of 5 ATM (50 meters), making them suitable for daily wear and light swimming.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return the watch in its original, unworn condition for a full refund.
Do you offer a warranty on your timepieces?
Every Redwood watch comes with a 2-year limited warranty that covers manufacturing defects and movement issues from the date of purchase.
Can I change my watch strap?
Absolutely. Our watches feature quick-release spring bars, allowing you to swap straps in seconds without any specialized tools.